01 Introduction
This Privacy Policy ("Policy") u999 ("we", "us", "the Company") and all users of the u999 platform ("you", "your"). This policy explains how we collect your personal information, what we use it for, and how we keep it secure.
u999 By using the platform, you agree to this Privacy Policy. We place the highest value on user trust and are committed to protecting your privacy at all times.
We recommend reviewing this policy periodically, as it may be updated from time to time. You will be notified in advance of any significant changes.
02 What Information We Collect
u999When you open an account and use our services, we collect various types of information. This information comes through two main channels — what you provide directly, and what is collected automatically.
Information You Provide:
- Full name, date of birth, and gender
- Mobile Number & Email Address
- Residential Address & Country
- National ID / Passport Number (for KYC verification)
- Payment method details (Mobile Banking, Nagad, Rocket number)
- Account username and password (encrypted)
Automatically Collected Information:
- IP address and device information
- Browser Type & Operating System
- Time spent on site and pages visited
- Gaming History & Transaction Records
- Cookies & Session Data
| Data Type | Source | Required? |
|---|---|---|
| Name & Contact Information | User-Provided | Yes |
| Identity Verification Documents | User-Provided | Yes for withdrawals |
| Payment Information | User-Provided | Yes for Transactions |
| Device & IP Information | Automatic | For Security Purposes |
| Gaming Behavior | Automatic | For Service Improvement |
03 How your information is used
u999 Your information is used only for specific, legitimate purposes. We never use your data for anything unnecessary.
- Account Management: For account registration, login verification, and profile management.
- Transaction Processing: To process deposits and withdrawals successfully.
- Identity Verification: To complete the KYC process and prevent fraud.
- Customer Support: To resolve your issues and answer your questions.
- Security Assurance: To prevent unauthorized access to your account.
- Service Improvement: Used in analytics to further improve the user experience.
- Promotional Communications: To inform you about bonuses and offers, with your consent.
- Legal Compliance: To comply with applicable laws and regulations.
05 Data Protection Methods
u999 Industry-leading technology and methods are used to protect your data. Our multi-layered security system safeguards your information against all types of threats.
- 256-bit SSL/TLS Encryption: All data transmitted between your browser and our servers is fully encrypted.
- Password Hashing: Your password is never stored in plain text — bcrypt hashing is used.
- Two-Factor Authentication (2FA): Two-factor authentication is available for added security.
- Firewall & DDoS Protection: Our servers are protected at all times by advanced firewalls.
- Regular Security Audits: Third-party experts regularly audit our systems.
- Data Center Security: Our servers are hosted in internationally certified, secure data centers.
06 Cookie Policy
u999 Cookies are used to enhance your experience. They are small text files stored in your browser.
- Essential Cookies: Essential for login sessions and security. These cannot be disabled.
- Functional Cookies: To remember your preferences and language settings.
- Analytics Cookies: To analyze platform usage. These collect data anonymously.
- Marketing Cookies: To show you relevant offers based on your preferences. You can opt out of these at any time.
You can manage cookies through your browser settings. Please note that disabling certain cookies may limit some platform functionality.
07 Your Rights
u999At u999, you have full control over your personal information. We make it easy for you to exercise these rights:
- Access: You can request to view the information we hold about you at any time.
- Right to Rectification: If any of your information is incorrect, you can request a correction.
- Right to Deletion: Under certain circumstances, you may request that your data be deleted.
- Processing Restrictions: In certain cases, you may request that we restrict the processing of your data.
- Data Portability: You can request an export of your data in a standard format.
- Right to Object: You may object to the use of your data for specific purposes.
08 Minor Protection
u999 For individuals aged 18 and above only. We do not knowingly collect any information from minors.
- If we become aware that a minor has created an account, that account will be immediately closed and all associated data will be deleted.
- If a parent suspects their child is using this platform, please notify our support team immediately.
09 Data Retention Period
We retain your information only for as long as necessary. Retention periods are determined by the type and purpose of the data:
- Account Information: For as long as the account is active, and 5 years after closure (as required by law).
- Transaction Records: A minimum of 5 years as required by law.
- KYC Documents: Up to 5 years after account closure.
- Gaming Logs: For up to 3 years for dispute resolution purposes.
- Support Conversations: For up to 2 years for service quality improvement.
10 Privacy Policy Updates
u999 This Privacy Policy may be amended or updated as needed. You will be notified in advance of any significant changes via email or an in-platform notification.
- The date of any changes will always be shown at the top of this page under "Last Updated".
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
- If you do not agree to the updated policy, you may request that your account be closed.
11 Contact
For any questions, concerns, or requests regarding our Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 within the platform
- Response Time: Usually within 24 hours